I’ve been meaning to write a quick note to you regarding how well the above job went. I’m very impressed with the overall system of insulation and jacket that you’ve developed. It went up very quickly, looks good, and will undoubtedly perform well for a long time with minimal attention.
Of course, any system is only as good as the team that installs it. On that regard, I’d like to compliment Charles and his crew (Jessie and Jimmie) for the professionalism and craftsmanship that lead to the finished product. They exceeded all our expectations, following all safety and general working requirements while on site. In addition, they were flexible, pleasant to work with, persistent, and had the discipline to complete all the little details that maximize the performance of your system. The elegant way Charles patched around all those protrusions on the roof of that silo is truly a work of art!
Please accept this note of gratitude for your contribution to this project, and extend my appreciation to your crew. I hope I’ll have a chance to work with you again on some future project.